GUEST: Two trends -- the exploding popularity of mobile messaging apps and advances in artificial intelligence -- are coinciding to enable a new generation of tools that enable brands to communicate with customers in powerful new ways at reduced cost. Retailers and technology firms are experimenting with chatbots, powered by a combination of machine learning, natural language processing, and live […]
GUEST: Two trends -- the exploding popularity of mobile messaging apps and advances in artificial intelligence -- are coinciding to enable a new generation of tools that enable brands to communicate with customers in powerful new ways at reduced cost. Retailers and technology firms are experimenting with chatbots, powered by a combination of machine learning, natural language processing, and live […]
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